Returns & Refunds

We want you to love your Baby Peanut order. Because our products are personalized and made especially for you, our return and refund policy works a little differently from standard products.

Personalized & Custom Orders

Most Baby Peanut products are personalized specifically for each customer. Because of this, we generally do not accept returns, exchanges, or cancellations once production or artwork preparation has begun.

Please carefully review your personalization details, including names, dates, photos, sizes, colors, and shipping information before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrectly produced, or you receive the wrong product due to an error on our part, please contact us within 14 days of delivery.

Please include:

• Your order number

• Clear photos of the item

• Photos showing the damage or issue

• A brief description of the problem

If the issue is confirmed to be our error, we'll arrange a replacement at no additional cost.

Customer-Provided Errors

We are unable to provide a replacement or refund for issues caused by incorrect information provided when placing the order, such as:

• Incorrect names or dates

• Incorrect photos

• Incorrect size or color selection

• Incorrect shipping address

• Other incorrect or incomplete personalization details

Please double-check your order before submitting it.

Refunds

If your order qualifies for a refund, we'll let you know once your request has been reviewed.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Need Help?

Have a question about a return, replacement, or refund?

Contact Us → here

We're happy to help!